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Shipping and Delivery

Calculated by our website

Up to date shipping rates are live on our website and you can view the cost through the checkout process, before payment. If the shipping charged by our website does not cover our actual cost of shipping goods, we will quote the actual shipping cost, and ask the retailer to pay the difference. If an order involves high value or bulky items, it is usually best to contact us before placing an order so we can give an accurate shipping quote. 

If you have any questions about the dispatch of your order, please contact the team on or phone 64-9-222-4700

Which shipping method do you use?

Toll or Omni/Australia Post. For some bulkier items the faster Toll Priority service becomes expensive, and we will often use Australia Post. If you need your order to come by Toll Priority, please let us know.  

What happens if my parcel hasn’t arrived?

If your parcel has not arrived within 5 working days please track your parcel using the tracking number and company details provided in your shipping email, or contact our team at or by phone on +64 9 222 4700

How long will it take to dispatch my order?

Once we receive your order, it can take up to 4 days to process it. We ship orders daily Monday to Friday from Auckland, using Toll or Omni/Australia Post. Larger orders which may need a pallet can take slightly longer and we will contact you with the details. If it is a bulkier item we may need to collect an additional shipping payment. 

GST, Customs & Duty

When retailers in Australia purchase from Little Bird Brands, they are the importer into Australia, and are responsible for any applicable GST, duty and customs clearance. At present, any order over $1,000 will trigger a customs clearance, and Australian retailers will need to pay GST and any applicable duty, as well as a customs clearance fee. Since 1 July 2018, we have been required to collect GST on all orders going into Australia. This is added to the invoice, and retailers will be able to record this GST expense as part of their GST return with the Australian Tax Office. 

Do you ship to New Zealand?

We do ship to New Zealand, however you will need to place your order on our New Zealand website