It’s easy. Please complete the registration form on our website. We’ll review the application and either accept or ask for a few more details. Once you’re accepted we’ll set up an account so you can order online.
Once we receive your order, it can take up to 4 days to process it. We ship orders daily Monday to Friday from Auckland, using Toll or Omni/Australia Post. Larger orders which may need a pallet can take slightly longer and we will contact you with the details. For some bulkier items the faster Toll Priority service becomes expensive, and we will often use Australia Post. If you need your order to come by Toll Priority, please let us know. If it is a bulkier item we may need to collect an additional shipping payment.
If the shipping charged by our website does not cover our actual cost of shipping goods, we will quote the actual shipping cost, and ask the retailer to pay the difference. If an order involves high value or bulky items, it is usually best to contact us before placing an order so we can give an accurate shipping quote.
If you have any questions about the dispatch of your order, please contact the team on sales@littlebirdbrands.co.nz or phone 64-9-222-4700.
Yes, we do and it is $300.
Ordering online is easy. You can see what’s in stock and when products are due and easily add items to your cart buy size. If you want to repeat an order, simply login to your account click re-order and adjust the quantity as needed. However, if you need further assistance you’re welcome to contact us by phone or email to place your order.
You can pay by credit card (Visa, Mastercard) or on Account if you hold an account with us.
When retailers in Australia purchase from Little Bird Brands, they are the importer into Australia, and are responsible for any applicable GST, duty and customs clearance. At present, any order over $1,000 will trigger a customs clearance, and Australian retailers will need to pay GST and any applicable duty, as well as a customs clearance fee. Since 1 July 2018, we have been required to collect GST on all orders going into Australia. This is added to the invoice, and retailers will be able to record this GST expense as part of their GST return with the Australian Tax Office.
We have a range of brand information, including brand descriptions, product & lifestyle imagery and videos you may need. You can also access any relevant safety testing reports. These can all be accessed in the Retailer Resources section. You will need to be logged in to view these.
We do ship to New Zealand, however you will need to place your order on our New Zealand website www.littlebirdbrands.co.nz
If your customers have a faulty product, please continue to deal directly with your own customers to get the issue resolved. If you need help troubleshooting, or if the product is faulty, please contact us by email sales@littlebirdbrands.co.nz or by phone on 64-9-222-4700.
The invoice in your account on our website is correct at the time you place your order. Any edits to your order after you have received an order confirmation will not be reflected on the website invoice. You will receive the correct and updated invoice when your order is dispatched.
