You are welcome to contact us at any time to review you or your company's contact details that are held in our customer database.
The Little Bird Brands website and our services are all directed to people who are at least 18 years old or older located in Australia and New Zealand, and are not intended for use by anyone outside of Australia and New Zealand.
Ordinarily personal data will be collected directly from you when you interact or place an order with us. This may be information about you that identifies you, or by which your identity can reasonably be ascertained.
To process orders that you make through our website we must collect your personal data during the checkout, if we don’t, we can’t comply with our legal obligations or process your order. We may also keep your details for a reasonable period afterwards in order to help to respond to your order queries, refund requests, complaints, guarantees etc that might arise in the future, as well as help us to know how we may have previously communicated with you. Your details may be passed to a third party such as Courier Post so that we can deliver your order.
By providing your email address and/or mobile phone number, you consent to us sending you information connected with the above collection and use purposes via email or text message. We may also send you newsletters or other information we think you may be interested in and which may market and promote our products and services. The messages you receive from us will have instructions for how you can easily unsubscribe and remove yourself from our mailing list.
Personal data held by Little Bird Brands will be accessible by Little Bird Brands staff where it is necessary for that staff member to carry out their duties.
Little Bird Brands implements and maintains security measures that are designed to provide reasonable protection against the loss, interference or misuse of your personal data and to prevent unauthorised access, modification or disclosure of your personal data. Communications over the internet, such as emails, are not secure, unless they have been encrypted. We may allow third parties to monitor our network for security and data assurance purposes.
We are only permitted to store your personal information for as long as necessary having regard to the purposes for which it was collected or a related or ancillary purpose. We may delete your personal information after a reasonable period of time and, if you have not used our services for some time, you may have to re-enter, or re-supply, your personal information to us. At times, we may need to retain your information for a longer period where we need the information to comply with regulatory or legal requirements or where we may need it for our legitimate purposes. If we do not need to retain information for this period of time, we may destroy, delete or anonymise it more promptly.
You can choose not to give us your personal data. However, if you do not provide your information to us, we will not be able to:
You have certain rights regarding your personal data. These include the following rights to:
Our ability to exercise these rights will depend on a number of factors and, in some instances, we will not be able to comply with your request, for example, because we have legitimate grounds for not doing so or where the right does not apply to the particular data we hold about you. Contact us at firstname.lastname@example.org if you have a query or you would like to make a complaint.
Under the New Zealand Privacy Act you have the right to access your personal information that we hold, and to have that information corrected and/or updated. You may be able make corrections and/or updates through the account page on our website. Otherwise you can contact us to update the information we hold about you by calling us on +61 (0)9 222 4700 or emailing email@example.com. If you find that the information we hold about you is incorrect, please contact is and we will update it for you.